Shipping
Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
Shipping Methods
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Shipping Costs
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country and state, and select “choose shipping option” to view the price.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country and state, and select “choose shipping option” to view the price.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
International Shipping
Yes, we ship to almost every country around the world.
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Returns & Exchanges
Our goal is 100% customer satisfaction. You may return/exchange the item(s) within 15 days of original delivery date, only if they come with original tags and packaging. Purchased items are not returnable/exchangeable if worn, washed, altered, or damaged.
Please include the following with your return:
1) Describe reason for return/exchange
- 2) Include a copy of the original receipt
- 3) Include $5/item for return shipping cost if exchanging within the US. Include $12/item for return shipping cost if exchanging outside fo the US.
- 4) Include all your contact information in case we need to contact you regarding the return.
Returns should be mailed to:
Mad Mochi LLC
Returns/Exchanges
325 N. Puente St. #A
Brea, CA 92821